Privacy Notice – stevebracknall.co.uk

PRIVACY POLICY

1. Who we are

This website is operated by Steve Bracknall / Royal Oak FC, United Kingdom. For the purposes of UK data-protection law we are the “data controller,” which means we decide how and why your personal information is processed.

2. What information we collect and where it comes from

We collect only the details we genuinely need to run the club, the pub and this website. That information can include:

contact details you type into forms (name, email, phone)
information in emails or Cameo briefs you send us
delivery addresses and order information when you buy merchandise (processed by our kit partner)
voicemail recordings and caller ID if you ring one of the Royal Oak numbers advertised on the site
newsletter preferences if you tick a sign-up box
technical data such as browser type, pages visited and rough location, gathered by cookies and server logs

We never knowingly collect data from children under 13. If you are under 13 please ask an adult to help.

3. How we use your information

We use your personal data for the following purposes, relying on the legal grounds in brackets:

to reply to messages, booking requests or Cameo briefs (legitimate interest)
to process and deliver merchandise orders (contract)
to send newsletters, raffle alerts and other marketing you have opted into (consent)
to record entertaining voicemails and occasionally share the best clips online; you can ask us to remove yours at any time (legitimate interest)
to protect the site, prevent fraud and keep our servers running (legitimate interest)

We do not sell or rent your personal data to anyone.

4. Third-party services

We pass only the information that is strictly necessary to trusted partners who help us run the site and the club. These include:

our kit provider (secure checkout and shipping)
Cameo (video-request platform and payments)
Open Stage (email and date newsletters)

Each partner is required to safeguard your data and use it only for the agreed purpose.

5. Cookies

We place a few cookies to make the website work and to understand how visitors use it. Essential cookies cannot be switched off. Analytics and marketing cookies will be set only if you accept them via the banner. You can also delete cookies through your browser settings at any time.

6. How long we keep information

Contact emails and form submissions: up to 24 months after our last reply.
Merchandise orders and invoices: 7 years to meet UK tax requirements.
Newsletter list: until you unsubscribe.
Voicemails: normally 12 months unless you ask us to erase them sooner.

When the retention period ends we securely delete or anonymise the data.

7. Your rights

Under UK GDPR you can:

ask for a copy of the personal data we hold about you
correct anything that is inaccurate
request deletion of your data where legal grounds allow
object to or restrict certain processing
receive your data in a portable format
withdraw consent for marketing or cookies at any time

To exercise any of these rights email steve@stevebracknall.com with “Data Request” in the subject line. We will respond within 30 days.

If you are not satisfied with our response you may complain to the UK Information Commissioner’s Office (ico.org.uk).

8. Security

We use HTTPS encryption, firewall-protected servers and industry-standard payment processors. Staff members receive data-protection guidance... yes, even Bob the Bucket.

9. International transfers

Some service providers (for example Open stage) store data in the United States. Where that happens we rely on Standard Contractual Clauses or other recognised safeguards to keep your information protected.

10. Changes to this policy

We may update this notice from time to time. Any major changes will be highlighted on the homepage and the latest version will always be published here with a new effective date.

Together as One and that includes respecting your privacy.